- 68% of all lost customers can be directly attributed to poor customer service
- The cost of attracting a new customer is 5-7 times greater than to keep one you already have
- 15% or more of customers you think are satisfied defect from your company each year
- Most organizations turnover approximately 50% of all customers every five years
- Difficult and slower for a competitor to respond to service improvement than to price change.
MSC Operations & Service Transformation Services
- Service Transformation Programme
- Operational Performance Improvement Programme
- Total Quality Management
- Total Cost Management
- Methodologies like Lean, Kaizen, 5 S etc.
- Service Quality Measurement & Audit
- Customer Satisfaction Surveys
- People Capability Building
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